Novotel Париж Эйфелева башня

Для посещения нашего БАССЕЙНА и ФИТНЕС-ЦЕНТРА требуется ОБЯЗАТЕЛЬНОЕ БРОНИРОВАНИЕ. Мы получили сертификат ALLSAFE: утвержденный бюро Veritas знак, гарантирующий соблюдение санитарных стандартов в наших отелях.

Novotel Париж Эйфелева башня 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 1 326

сертифицированный отель ALLSAFE

Подробнее об ALLSAFE

• Бассейн

The hotel has a pool

The hotel has a parking

The hotel has a restaurant

The hotel is accessible for people with reduced mobility

The hotel has well-being services

The hotel has air conditioning in rooms

Описание

Novotel Париж Эйфелева башня

Отель, который делает каждый момент запоминающимся

У нас есть сертификат ALLSAFE, который гарантирует максимальную защиту здоровья и лучшие условия размещения. Мы готовы приветствовать Вас в ближайшее время!

Из легко узнаваемого и доступного отеля Novotel Париж Центр Эйфелева башня с видом на Сену открывается потрясающий вид на реку и столицу. Это идеальное место для романтической поездки в выходные или проживания семьей, а благодаря 29 конференц-залам и амфитеатру в нем можно проводить и деловые встречи. Наш фитнес-центр, бассейн с подогревом и сауна, бар и изысканный японский ресторан Le Benkay к вашим услугам для расслабляющего отдыха.

Остановитесь в самом сердце Парижа! В 10 минутах ходьбы до Эйфелевой башни по набережным Сены. Приезжайте, чтобы посетить музей Орсе, Нотр-Дам, Лувр и Елисейские поля. В популярном районе Богренель вас ждут лучшие заведения, пекарни и рестораны с террасами. Рядом с отелем расположен новый торговый центр Beaugrenelle с роскошными магазинами, ресторанами и кинотеатром.

Отель идеально расположен всего в нескольких минутах ходьбы от Эйфелевой башни. Рядом находится линия RER C и несколько станций метро. Вы можете быстро добраться до всех памятников и достопримечательностей, включая Трокадеро и Дом Инвалидов.

Знак чистоты и профилактики ALLSAFE, утвержденный Bureau Veritas

Частная охраняемая платная автостоянка

Крытый бассейн с подогревом, фитнес-центр и сауна

Семейные номера, Wi-Fi

30 конференц-залов, 3000 м² с гибкой планировкой

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Расположение отеля

61 quai de Grenelle 75015 ПАРИЖ Франция

Факс: +33 1 40 58 24 44

Контактный адрес электронной почты: H3546@accor.com

Щелкните, чтобы скопировать адрес электронной почты

BALARD-GARE DU NORD: 42 CHARLES MICHELS

RADIO FRANCE-HOTEL DE VILLE: 70 PONT DE GRENELLE

BIR HAKEIM - L6: 6 - ETOILE NA BIR HAKEIM

CHARLES MICHELS - L 10: 10 - BOULOGNE CHARLES MICHELS

PARIS ORLY На расстоянии 15 км / 9,32 миль

ROISSY - CDG На расстоянии 35 км / 21,75 миль

ROISSY - CHARLES DE GAULLE На расстоянии 25 км / 15,54 миль

A1 AUTOROUTE DU NORD На расстоянии 6 км / 3,73 миль

A13 AUTOROUTE DE NORMANDIE На расстоянии 3 км / 1,86 миль

A6 AUTOROUTE DU SUD На расстоянии 5 км / 3,11 миль

MONTPARNASSE На расстоянии 3 км / 1,86 миль

PARIS MONTPARNASSE 1 ET 2 На расстоянии 3 км / 1,86 миль

SAINT LAZARE На расстоянии 4 км / 2,49 миль

Гостиничные услуги

• Бассейн
• Парковка
• Ресторан
• Отель, оборудованный для доступа на инвалидных креслах
• Оздоровительные процедуры
• Кондиционер
• Wi-Fi
• Завтрак
• Бар
• Помещения для деловых встреч

Кафе N' предлагает разнообразное меню для ужина из сезонных продуктов и повседневных блюд. Простые и сбалансированные блюда. В обеденное время воспользуйтесь нашим экспресс-меню или меню бара Q.G'renelle.

Benkay - место для истинных ценителей традиционной японской кухни. В этом парижском ресторане с видом на Сену вас ждет широкий выбор суши и тэппанъяки.

Benkay - место для истинных ценителей традиционной японской кухни. В этом парижском ресторане с видом на Сену вас ждет широкий выбор суши и тэппанъяки.

Приходите к нам и приятно проведите время в уютной и роскошной атмосфере нового бара Q.G'renelle, идеально подходящей для деловых встреч, коктейля с друзьями или легкого обеда. В обеденное время доступно обеденное меню и блюда дня.

4 варианта на выбор: "Ранняя пташка" - обслуживание на ресепшене с 4 до 6 утра; "Завтрак Большого Города" в баре, с горячим напитком, неограниченными круассанами, фруктами и апельсиновым соком; шведский стол в ресторане; континентальный завтрак в номер.

Наши номера

Во всех наших номерах площадью 20-70 кв. м есть ТВ с плоским экраном, бесплатный WIFI, поднос с кофе и чаем, сейф и мини-бар. Наши семейные номера идеально подходят для совместного отдыха. Наслаждайтесь! из номеров Superior на верхних этажах отеля открываются потрясающие виды на Париж. Побалуйте себя и насладитесь высочайшим уровнем комфорта в одном из наших люксов!

• Максимальное количество гостей: x 2
• Площадь: От 20 m² / 215 sq ft

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 2
• Площадь: От 20 m² / 215 sq ft

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 26 m² / 279 sq ft

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 2
• Площадь: От 20 m² / 215 sq ft
• Виды: Боковой вид на город Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 28 m² / 301 sq ft
• Виды: Боковой вид на город Note *
• Плюсы размещения: Угловой номер Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 4
• Площадь: От 30 m² / 322 sq ft
• Виды: Боковой вид на город Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 5

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 4
• Площадь: От 45 m² / 484 sq ft
• Виды: Боковой вид на город Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 2
• Площадь: От 70 m² / 753 sq ft
• Виды: Боковой вид на город Note *
• Плюсы размещения: Угловой номер Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

Отзывы наших гостей о Novotel Париж Эйфелева башня

Реальные отзывы гостей, которые останавливались в нашем отеле

Рейтинг ALL 4.0/5 Отзывов: 1 326

Рейтинг TripAdvisor 3.5/5 Отзывов: 5 882

Примечание: Tripadvisor 4.0/5

Hassan A 26.01.2022 Реальные отзывы TripAdvisor

a decent place to stay. good location, cooperative staff, breakfast was nice but got a bit boring after a couple of days. recommend to change breakfast menu on daily basis. one thing that annoyed me was 3.50 euros for a small bottle of water at reception which is less than a euro in a supermarket, a total rip-off.

Dear guest, Thank you for your great note following your stay with us. Our staff will be delighted to read it! Regarding our breakfast offer, your comment will be shared with our F&B manager as your 100% satisfaction is what we aim for every day. Looking forward to welcoming you back soon in Paris, Kind regards, Laura Salvagiotti, Front office manager

Centrally located , well connected , good ambience , good learned efficient n helpful staff. Need more vegetarian menu.

Примечание: Tripadvisor 4.0/5

DrAnupShah 14.11.2021 Реальные отзывы TripAdvisor

In the breakfast very few items for strict vegetarians who do not eat eggs as well.There should be change in daily one vegetable which is prepared. Different items of Potatoes and beans will be appreciated

Thank you for your feedback following your stay. Your comments on breakfast have been sent to our catering manager in order to take the necessary measures. Hoping that we will know better how to satisfy you during a future stay. Sincerely,

Pathetic Novotel Zero Service

Примечание: Tripadvisor 1.0/5

Himanshu A 04.11.2021 Реальные отзывы TripAdvisor

Had to que for 2 hours for breakfast. No proper arrangements. If you ask them they say Covid ?? Staff domt care at all. Hotel lifts are in miserable conditions. If u have baby buggy or heavy luggage you need to use broken lifts via their kitchen area which dont have controls inside them. Rooms are so old n carpets are flithy. They are super expensive bcoz they are close to Effiel tower. Zero service.

Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate measures with their teams, and avoid the problem and prevent future occurrence. We hope to have the opportuity to better satisfay you in the near future. Sincerely

A poor stay - what to say .

Примечание: Tripadvisor 1.0/5

sebastiencossin 14.08.2021 Реальные отзывы TripAdvisor

No services available, terrible non motivated employees, who don t know what politesse means. Forget the pool … 700 rooms, and max 15 persons in the pool, which is not at all the government rules As gold member, no recongnition, no welcome beverage In few words, we do have the sensation that we do bother the employees!!

Dear guest, Thank you very much for taking the time to write a comment following your stay in Paris. We had to put slots in place due to Covid and it unfortunately happens that it is fully booked, especially during the holiday period in Europe. I am sorry that you could not access it this time around but I am sure you will during a future stay with us. Also please allow me to apologize for the level of service you experienced. We take pride in delivering attentive and kind service to our guests. It is a shame that you could not experience it. Please contact me during your next trip to Paris, I will take care of your stay myself. Looking forward to welcoming you back soon, Kind regards, Laura Salvagiotti, Front office manager h3546-om0accor.com

Примечание: Tripadvisor 4.0/5

josephnormandw Деловые путешественники - 02.03.2020 Реальные отзывы TripAdvisor

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Better than any air BnB

Примечание: Tripadvisor 5.0/5

583karenl 06.02.2020 Реальные отзывы TripAdvisor

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

Примечание: Tripadvisor 1.0/5

ROBERTO P Семьи - 08.01.2020 Реальные отзывы TripAdvisor

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool. I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Примечание: Tripadvisor 2.0/5

Manuel0x Couples - 05.01.2020 Реальные отзывы TripAdvisor

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded.

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Примечание: Tripadvisor 4.0/5

Séverine V Семьи - 26.12.2019 Реальные отзывы TripAdvisor

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,

Примечание: Tripadvisor 4.0/5

Bayo O Solo travel - 04.11.2019 Реальные отзывы TripAdvisor

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

Good service and breakfast, but not a nice room

Примечание: Tripadvisor 3.0/5

Petra110212 Семьи - 01.11.2019 Реальные отзывы TripAdvisor

Service and breakfast was really good, but our room was not nice. There was a strong smell of drain in the room, the water pressure in the shower was poor, the safe was not working and the carpet was old and had stains.

Good evening Petra, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I welcome your compliments, but also your other remarks, always usefull to us. I am sorry that some of our services did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to me. Please rest assured that I will share your return with my department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings,

Novotel Paris Centre Tour Eiffel

Примечание: Tripadvisor 2.0/5

Stephen T Solo travel - 01.10.2019 Реальные отзывы TripAdvisor

All seemed good from the outside but it was not all as it seemed. If they put you on the top floor you have to lugg your bag up a set of stairs as the left doesn't go there. Well the room was spacious and the view terrific, but the carpet was disgusting. It looked like the original carpet that was terribly stained and had never been steam or dry cleaned. It was not even up to backpackers standard.! I asked if it could be cleaned during the day and was told they would look at it. Two days passed and my room was not made up. Three phone calls later and the promises were not me so a trip to reception was made and I was accused of not putting the make my room up sign on the door which I had. Further requests regarding the carpet were made and was told the carpets were being replaced throughout the hotel. RUBBISH. The French arent renowned for hygiene and this is a perfect reminder. The shower mixer was not working properly and I requested it to be fixed so you could have a shower that was not boiling or freezing but this also was to hard for them to do. To top it off the bar staff reminded me of faulty towers- I being non French were in there way. NEVER again.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that I will share your return with my departement managers concerned in order they take the corrective and appropriate measures with their teams to address the problem and prevent future occurrence. I appreciate your sharing your concerns, It is my hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Cordial greetings,

Shocking Service - Rude staff with no understanding

Примечание: Tripadvisor 1.0/5

802tsmith Деловые путешественники - 21.09.2019 Реальные отзывы TripAdvisor

I booked to stay in this hotel - only to understand 1 hour after i booked the hotel i noticed i booked the incorrect date. I contacted the hotel directly only to be told that because i booked the hotel on a no refund section i could not cancel. I also asked could i perhaps stay another time and apply me with credit - answer - NO. Shocking customer service - would never recommend this hotel to any body - they do not care about the service the only care about making money.

Good morning Mr Smith, Thank you for sharing your comment, I'm sorry about the matter with your booking in our hotel, and as we have already told you, please accept our sincerest apologies. I understand your dissatisfaction and we are already aware of your problem after your exchange with our customer service and our customer experience manager, which you fail to mention in your comment. Rest assured that our teams are always listening to all of our customers and do their best to find a solution to each of the issues raised. Cordial greetings

Nice location, poor hotel

Примечание: Tripadvisor 2.0/5

welidhi Семьи - 13.08.2019 Реальные отзывы TripAdvisor

The hotel lobby was nice and clean, but our room 2027 was in terrible condition with carpet stains and mould in the bathroom. Really spoiled our holiday. We will not be returning to this hotel in future.

Good evening Welidhi I thank you for sharing your comment following your stay in our hotel. I'm really sorry to learn that your experience, especially your bedroom, did not live up to your expectations, please accept from me and my team all our sincerest apologies. We have renovated 400 bedroom (on 764), especially our standard rooms, and we still work in this way, but the room you occupied is not yet part of it, and I can understand your disappointment. We strive all here to propose you the best services, that's why your feedback is important to us. I hope we will have a new opportunity to welcome you again in order to regain your trust, Cordial greetings,

average hotel and bad breakfast

Примечание: Tripadvisor 3.0/5

Kurt S Семьи - 13.08.2019 Реальные отзывы TripAdvisor

The hotel's name is "Tour Eiffel" do not be mislead thinking you are very close to the Eifel Tower, it's still quite a walk. the mercure of accor is much closer. when we were there the near by metro line was undergoing maintenance, which meant either walk or take a cab. The hotel it self is what you can expect of a Novotel, clean, solid, friendly staff but nothing more. The room we were in was around 400 euro for a night.. in some cities you may expect more for that but this is Paris. So good, normal Novotel. The breakfast however was really bad. I travel a lot for work and I'm used to hotel breakfasts, this was one of the worste I've had in a long time. Eggs, bacon, saucages were cold, eggs were dramatically under cooked. The pancake station, undercooked the pancakes and they were just nasty. the croissants were average but very greasy, the fruit was tasteless. at least there was coffee.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet exactly your expectations, All my teams strive to provide a superior service experience for every customers, therefore, your feedback is important to us. Please note that I will exchange with my department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence (especially with our restaurant service). I appreciate your sharing your concerns, it is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings

Примечание: Tripadvisor 2.0/5

rashmibhatia212 Деловые путешественники - 07.08.2019 Реальные отзывы TripAdvisor

I stayed in Novotel Paris and I had very bad experience staying at this property. I requested for early check in and still I did not get the room until the mid of the day. The room quality was poor, it was badly designed, it was a real bad experience and they charged me more which I did not get it back yet, it is more than 3 weeks now. Terrible, I will not recommend anybody to stay in this property.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that some of our services did not meet your expectations, please allow me and my teams to express our sincerest apologies. We strive to provide a superior service experience for every customer, therefore, your feedback is important to us. I will share your return with our department managers, and especially our Room Division Manager. However, because it seems that there is still a problem of payment after your stay, I strongly advise you to contact our hotel directly and ask for the reception service in order to express your expectations. This is not possible for us to get any concrete information on this site (Name, date of stay, Room number, etc. ) Cordial greetings,

So Much Better than Last Time

Примечание: Tripadvisor 5.0/5

Anthony M Семьи - 29.07.2019 Реальные отзывы TripAdvisor

Nice new room. After last year's poor service and total debacle, must give credit to the staff who were excellent. Swimming pool was a bonus, especially as it was so hot. Service so more attentive this year.

Dear Anthony, I very much appreciate your comment regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that I will share your return with all my teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope that we will have the pleasure to welcome you soon again and that your next visit will be as pleasant as the previous one. Cordial greetings,

Check in time stated was 2.00 PM but the rude receptionist told me today is 3.00 PM.

Примечание: Tripadvisor 1.0/5

marydasan Семьи - 25.07.2019 Реальные отзывы TripAdvisor

Check in time stated in the reservation email was 2.00 PM but the rude receptionist told me today is 3.00 PM. They are not willing to look for us a room and ask as to wait. I will not recommend this place.

Dear gguest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry if your experience, especially your check-in, did not meet your expectations, please allow me and my staff to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest that I will share your return with my room division manager in order she takes appropriate measure with her team about this subject, but please note that depending on the occupency of the hotel, it is sometimes difficult to provide the rooms on time. I appreciate your sharing your concerns, I hope that you will give us the opportunity to welcome you next and to better serve you, Have a nice day,

Weekend trip to Paris

Примечание: Tripadvisor 4.0/5

Tour74847 Семьи - 11.07.2019 Реальные отзывы TripAdvisor

We were looking for a hotel at a reasonable price for a family of 4 in a good location in Paris for 2 nights and came across a deal at this hotel whereby you could get 2 family rooms with the second at half price. The rooms were very spacious, which was great, although they are in desperate need of updating. They are worn, with handles falling off of doors, dirty and stained carpets and dirty bathrooms, so if you are concerned about these things, this is not the place for you. However, the location was ideal (a 10 minute walk from the Eiffel Tower), the staff were very friendly and the rooms were a great size with one being able to realistically accommodate a family of 4. AS such, the hotel gave us everything we needed for the weekend and if they were to smarten up the rooms (which look nothing like the photos on the website), I would upgrade this to a 5 star review. It still gets 4 stars as it gave us everything we needed for our trip.

Good evening Tour,T I would like to thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that some of our services, especially your bedroom, did not meet your expectations, please allow me to express my sincerest apologies. Please note that we have renovated at this time 400 bedrooms (on 764) and we still working in this way, but the room you occupied is not part of it yet. I appreciate your return, it is my hope that we will have the pleasure to welcome you next again. Cordial greetings,

Pre-paid room wasn’t available-sent to a sister property

Примечание: Tripadvisor 3.0/5

VanessaKM2015 Семьи - 08.07.2019 Реальные отзывы TripAdvisor

Showed up to my pre-paid reservation and was told they didn’t have a room for me. Moved to another one of their properties. at 2am! The man doing check in was extremely rude and even told me “you are not my customer. you can sit there (pointing to lobby chair) and for a room to be available. After waiting for him for about an hour, he sent me to another sister property for the night. I was very upset being I had pre-paid since April and I wanted to be close to the Eiffel Tower. The next Day I went back to the property and the front desk manager, Edith was extremely nice and offered us an executive suite at no cost. She made up for the man’s rudeness from the previous night and they treated us very well from that point on. The suite was remodeled, with a partial view of the Eiffel Tower.

Good evening Vanessa, Thank you for taking the time to write to us following your stay at the Novotel Paris Center Tour Eiffel. I'm really sorry to learn about your check-in for the 1st night that did not lived up to your expectations, and I ask you to accept my sincerest apologies. This attitude does not reflect in any case the quality of service we use to offer to our guests. Rest assured that your return will be shared with my Room Division Manager in order she takes corrective measures with her team to improve the quality of this point. I'm pleased to learn that Edith has taken care of you then and proposed you one of our Suite. I hope that we will regain your trust and better serve you on a future stay. Cordial greetings,