Novotel Шанхай Atlantis

Novotel Шанхай Атлантис - это 4-звездочный бизнес-отель в районе Пудун Луцзяцзуй, финансовом центре Шанхая. К услугам гостей 303 номера, конференц-залы, 4 ресторана, 2 бара, крытый бассейн и фитнес-центр. Отель также предлагает гостям смартфоны с безлимит ными звонками на местные и некоторые международные номера, а также Интернет 4G. Деловые путешественники и туристы оценят близкое расположение к Шанхайскому выставочному центру и Шанхайскому музею науки и техники.

Novotel Шанхай Атлантис расположен неподалеку от линии метро 2 и 4 и аэропорта Пудун. Удобное сообщение с торговым центром Super Brand, телебашней Oriental Pearl, новым международным выставочным центром, музея науки и технологии и набережной Бунд. Отель идеально подходит для проживания в деловой поездке и на отдыхе семьей. Панорамный ресторан Art 50 открывает прекрасный вид на Шанхай и предлагает меню китайской кухни, бразильские барбекю и классические блюда.

Панорамный вид на Луцзяцзуй и реку Хуанпу

Бесплатный высокоскоростной WIFI и автостоянка

Крытый бассейн с подогревом, джакузи и тренажерный зал

Вращающийся ресторан на 50 этаже / китайский ресторан

7 мин до метро, 15 мин до достопримечательностей, 30 мин до международного аэропорта Пудун

Наши номера

Просторные номера Новотель с современными интерьерами и всеми необходимыми удобствами - это прекрасное место для жизни и работы.

Номер для людей с ограниченными возможностями

• Максимальное количество гостей: x 3
• Площадь: От 28 m² / 301 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 30 m² / 322 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 35 m² / 376 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 38 m² / 409 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 28 m² / 301 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 48 m² / 516 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

• Максимальное количество гостей: x 3
• Площадь: От 30 m² / 322 sq ft
• Виды: Боковой вид на город, Боковой вид на реку Note *

*При наличии свободных номеров

• Беспроводной Интернет в номере
• Высокоскоростной Интернет
• Минеральная вода в номере бесплатно
• Возможность приготовления чая/кофе
• Цветное спутниковое/кабельное ТВ(. )

Расположение отеля

728 Pu Dong Avenue 200120 ШАНХАЙ Китай

Факс: +86 21 5036 6677

Контактный адрес электронной почты: h3019@accor.com

Щелкните, чтобы скопировать адрес электронной почты

Century Avenue: 4 Pudong Avenue St

PUDONG INTERNAL APT На расстоянии 40 км / 24,86 миль - Шаттл к оплате

SHANGHAI HONG INT'L AIRPORT На расстоянии 35,4 км / 22 миль

SHANGHAI RAILWAY STATION На расстоянии 6 км / 3,73 миль

Гостиничные услуги

• Бассейн
• Парковка
• Трансфер
• Ресторан
• Отель, оборудованный для доступа на инвалидных креслах
• Оздоровительные процедуры
• Кондиционер
• Wi-Fi
• Завтрак
• Бар
• Помещения для деловых встреч

The Square offers International flavor and Brazilian BBQ with show kitchen concept. Authentic Brazilian Barbecue is specially prepared and grilled to perfection by our expert chef! A la carte healthy menu and a wide range of drinks are also available.

Located on the 50th floor with panoramic view of Shanghai, the revolving restaurant is an ideal place for you to enjoy sumptuous international buffet with live band performance. Redeem birthday cake for your birthday party.

Chinese cuisine restaurant offers Cantonese cuisine, Shanghai and Sichuan dishes. A typical Chinese dining room or a private room are for your choice. A la carte menu and set menu are both available.

Le Gourmet Deli Shop offers imported bakery from Bridor, healthy salads, fresh brewed coffee, delicious pastries and sandwiches, Chef's Recommendation Set for breakfast, lunch and dinner.

Le Rendez Vous - стильный и уютный лобби-лаунж, в котором приятно отдохнуть за легкой закуской, коктейлем, свежевыжатым фруктовым соком, чаем высокого сорта и чашечкой кофе в любое время дня.

Premier Lounge - уютное место с современным интерьером и видом на финансовый квартал Луцзяцзуй.

Отзывы наших гостей о Novotel Шанхай Atlantis

Реальные отзывы гостей, которые останавливались в нашем отеле

Рейтинг ALL 4.4/5 Отзывов: 686

Рейтинг TripAdvisor 4.5/5 Отзывов: 1 523

Great service, Well maintained and close to shopping and dining in the Lujiazhui financial area of Shanghai!

Примечание: Tripadvisor 5.0/5

199danielp Деловые путешественники - 01.03.2021 Реальные отзывы TripAdvisor

A great hotel that is both quiet and close to Shanghai Pudong financial district and a two stop subway ride to large shopping malls with numerous dining options. Great view of the Huangpu River and close to running trails. Although this hotel has been around for awhile, it's very clean and well maintained. Nice indoor swimming pool and large fitness center. Great customer service from Kobe and Shelly. Both made my stay wonderful.

Dear 199danielp, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. We are happy that you were satisfied with your stay in our hotel in particular with the service, cleanliness and maintenance of the hotel. Your kind words have been passed on to our Front Desk Kobe, Shelly and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Примечание: отзывы клиентов 4.0/5

О. Семьи - 13.10.2020 Проверенные отзывы - ALL

Отель на свои твердые 4*. Удобные кровати, отличный выбор на завтрак. Хорошее расположение. Немного далековато от метро (минут 10 пешком), если это кому интересно.

Dear О., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the variety of breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Прекрасный администратор Елена

Примечание: отзывы клиентов 4.0/5

Я. Пары - 21.08.2020 Проверенные отзывы - ALL

Хороший отель, чистый номер. Совсем разочаровал ресторан до 22 часов готовят все меню а после 22х совсем скудный список блюд. Цены в ресторане заоблачные за то качество еды, что они подают. Лучше взять такси и поехать есть во французский квартал, даже вместе с такси выйдет дешевле и абсолютно точно вкуснее.

Dear Ms. F., May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel in particular with the room cleanliness. Your kind words have been passed on to our Guest Relation Manager Elena and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. I am sorry to hear that you were not satisfied with the food quality and variety of our coffee shop after 22:00 o’clock. Please accept my sincerest apologies. We will look into possibility to adjust the menu, and our Executive Chef has already conducted training for his staff members again, so that you will have a better feeling and dining experience in your future visits. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

GOOD LOCATION & VIEW - BUT HOTEL A BIT OUTDATED

Примечание: Tripadvisor 4.0/5

chanpat Семьи - 06.01.2020 Реальные отзывы TripAdvisor

The hotel is great and the price is very reasonable. The revolving restaurant at the 50/F offers perfect view, however, the windows were dusty obstuctiing the view. The temperature inside room is too hot, no fresh air and we ended up requesting to open the windows. Staff from Reception (Vicky), Premier Lounge (Hebe) are few to name and offered friendly services.

Dear chanpat, May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Guest Relation Manager Vicky, Senior Premier Lounge Officer Hebe and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. I am sorry to hear that the windows of our revolving restaurant were dusty and your room temperature is too hot, we will look into the possibility to improve it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Примечание: Tripadvisor 3.0/5

XAV-ANNAB Деловые путешественники - 29.10.2019 Реальные отзывы TripAdvisor

A little bit far away from City Center ; PUDONG is far away from Nanjing Lu. Very expensive to pay half a day for an extend of 6hours till 6 PM for a good client like me for accor hotel company. Hope so you can provide you more rewards to balance it. Regards . Thanks for feed back.

Dear XAV-ANNAB， Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. Our hotel is located 6.5KM from Nanjing Road Pedestrian Street, 30 minutes by drive, also is convenient to be reached by subway - 5 stops only. Our team member will be happy to assist you to get taxi in you future visits. We appreciate your sharing your concerns, and we sincerely expect your next visit in Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Примечание: Tripadvisor 4.0/5

bhaskars121 Деловые путешественники - 23.09.2019 Реальные отзывы TripAdvisor

Excellent service, location, staff and views from rooms and club floor - fantastic and well worth the stay Friendly house keeping , reception and club room team As a regular traveller to Shanghai - I will now aim to stay at this hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Примечание: Tripadvisor 5.0/5

OtanildoO Solo travel - 19.09.2019 Реальные отзывы TripAdvisor

Hotel with excellent facilities and structure. Excellent breakfast. Fantastic. This hotel has a beautiful view for the city and channel navigation. Fantastic, I was very satisfied. The closer Subway Station is to 7-10 minutes of walk, it is not easy to carry luggages and to use in the period of the night

Dear otanildoo, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Nice location, hotel, restaurants, staff and VIP lounge & sky restaurant

Примечание: Tripadvisor 5.0/5

Petr S Деловые путешественники - 09.09.2019 Реальные отзывы TripAdvisor

For the first in Shanghai… and Novotel Shanghai Atlantis was our perfect choice. Very good and quiet location, just a few minutes from underground. great staff and service.. good restaurants and excellent restaurant on the top (50th floor) with great weekend brunch. Excellent service in VIP lounge on 48th floor.

Dear Pater66, May I begin by thanking you for your feedback and your stay with us. We are happy that you were satisfied with your stay in our hotel in particular with the service attitude of our Primer Lounge associates and weekend brunch in our Art 50 revolving restaurant. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Примечание: Tripadvisor 4.0/5

JimFoote Friends getaway - 19.06.2019 Реальные отзывы TripAdvisor

Meeting up with friends and had a smooth and comfortable experience at Atlantis. Easy to get things organized and helpful staff, especially the Guest relations Manager Elena!! Nothing ass too much trouble for her.

Dear JimFoote, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. Your kind words have been passed on to our Guest Relation Manager Elena and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The Management of Novotel Shanghai Atlantis

Примечание: Tripadvisor 2.0/5

Odyssey32837492626 Деловые путешественники - 16.06.2019 Реальные отзывы TripAdvisor

1. Poor Bed, 2. poor facilities maintenance, 3. bad Premier floor benefit, no breakfast served on lounge 4. No security control on life access 5. No Accor priority welcome 6. Good concierge service slow internet access

Dear Guest, May I begin by thanking you for your feedback and your stay with us. I am sorry that your experience did not meet your expectations, as you had not rated our overall score so high. We've noticed that the condition of bed, facilities and the security control on lift access was not up to your expectations during your stay, we will look into the possibility of changing it during our next renovation. I am sorry that the premier lounge was shut down during the Dragon Boat holiday and we offered breakfast in the Square Restaurant instead. Kindly be assured that we have already discussed this matter with the head of department concerned and actions will be taken immediately to improve the Le Club AccorHotels member’s benefit and experience when the lounge shut down during the holidays. With regard to the speed of wifi connection, we have checked the equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. For your next visit, if you encounter any internet problem, please contact us directly, so that we can look into the cause and to fix it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

Примечание: Tripadvisor 4.0/5

Jeffrey F Деловые путешественники - 08.04.2019 Реальные отзывы TripAdvisor

Good hotel, about 10 minutes from the metro and 10 minutes to the main part of the city. The hotel is quite large and has a good selection of food options. The breakfast is good, again with a good selection of local and some western options. The rooms are now a bit old, however, they are still quite functional. There is a business lounge and the staff there are really good!

Dear TripAdvisor user JeffreyF, Warm Greetings from the Novotel Shanghai Atlantis! Many thanks for sharing the pleasant experience you had with us at the Novotel Shanghai Atlantis! We are really happy to read that your experience was enhanced by the different services our hotel offered you during your stay. This is a great encouragement for our staff as it is essential for us to provide a service of quality. Once again, thank you very much for your nice review and we hope to have the pleasure of welcoming you back in a near future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

location and room were good, others average

Примечание: Tripadvisor 4.0/5

Relax58642850113 Деловые путешественники - 02.04.2019 Реальные отзывы TripAdvisor

such a tall building in shanghai, good arrangement that i could enjoy the view from 40th floor. room was tidy and good. i was the silver status member of accor, but no one was standing by at the counter for 10 minutes. finally i was waiting on the normal counter. very average breakfast too

Dear TripAdvisor user Relax58642850113, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for taking the time to share your experience with us. We are very happy to read that you enjoyed your stay in our hotel especially for the view from the 40th floor. However, we would like to apologize as you were unable to do your check in at the Priority counter. Please rest assured that the Management has been informed and more attention will be paid on this matter. Thank you once again for sharing your comment and concern and we hope to have the opportunity of serving you better in the near future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

Novotel Shanghai Atlantis

Примечание: Tripadvisor 4.0/5

Quest44922816940 Деловые путешественники - 11.03.2019 Реальные отзывы TripAdvisor

best feature was the premier lounge, staff in premier lounge were by far the best in the hotel, especially the lady overseeing the staff on the premier lounge, she was the most friendly & helpful employee in the hotel

Dear TripAdvisor user Quest44922816940, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for putting into words the experience you had during your stay in our hotel. It is delightful to note that your stay was enhanced by the services of our staffs in the Premier Lounge. Your kind comment is very important to us and it has been shared with the Premier Lounge team. They would like to thank you for your kind support. We look forward to welcome you back in a near future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

Примечание: Tripadvisor 1.0/5

wilsonwong388 Деловые путешественники - 05.03.2019 Реальные отзывы TripAdvisor

I stay in this hotel for one night. Reserved 3 rooms. 2 rooms for my visitor. I occupied one room. We went up to the art 50 for dinner buffet. The chief attitude is rude and unprofessional. Pick his nose in front of the guest. I make a complain and one guy come over. His name is James, he mentioned he is the restaurant Manager. Without business card. Rude and bad attitude. I start to wonder, how come Novotel employee is untrained. Is it the hotel Instay is run by a well trained team? As a regular supporter to Accord group. I feel disappointed: the only thing I can do is share my comments. BTW. I'm waiting for a email from a guy call Jerry. He said he will send a email to me peraonally, 😓

Dear Tripadvisor user Wilsonwong388, Warm Greetings from the Novotel Shanghai Atlantis! Thank you for taking the time to share your experience of your stay in our hotel. We are very sorry and would like to sincerely apologize for the regrettable experience and inconsistent service you encountered during your stay in our hotel. Please rest assured that each of your concerns has been shared with the Management and they are taking this matter very seriously. Actions have been taken to prevent future occurrence. Once again, we are very sorry for your unpleasant experience in our hotel and we hope we will have the opportunity to better serve you in future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

The staff was very nice and polite

Примечание: Tripadvisor 4.0/5

Braulio C Деловые путешественники - 06.12.2018 Реальные отзывы TripAdvisor

The first period it was on a small room, and in the second period in a very good room viewing the River and TV Tower, but on the Executive level. The Happy Hour on the 48th level is good with a very efficinet staff

Dear TripAdvisor user Braulio C, Warm Greetings from Novotel Shanghai Atlantis! Thank you for taking the time to share your comment of your recent stay with us. We are really happy to read that your experience was enhanced by the services of our staffs in the Premier Lounge and that you found our room with the river and TV Tower view nice. This is a great encouragement for the team as it is essential for us to provide a service of quality. Thank you again for your nice feedback and we hope to welcome you back soon. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

Wonderful stay at Novotel Shanghai Atlantis

Примечание: Tripadvisor 5.0/5

478alicejones Семьи - 28.10.2018 Реальные отзывы TripAdvisor

Thoroughly enjoyed our stay at Novotel shanghai Atlantis hotel. The view from our room was fantastic. Staff was friendly and professional. The dim sum was superb. Gym equipment variety was excellent. The room is clean and modern.

Dear TripAdvisor user 478alicejones, Warm Greetings from the Novotel Shanghai Atlantis! Thank you very much for taking the time to pen down a few words of your experience in our hotel. We are delighted that you enjoyed every bit of your stay with us and our fantastic view, our helpful staffs, our culinary spread, our varied gym equipment and well-maintained accommodation impressed you. Your nice comment has been shared with the entire team and we would like to thank you for your kind support. We would like to thank you once again and we hope we will have the pleasure to welcome you back soon. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

This hotel can be recommended !

Примечание: Tripadvisor 4.0/5

DidierD99 Couples - 04.06.2018 Реальные отзывы TripAdvisor

One week in couple for vacation after one week work elsewhere in China. At present time many works in the surrounding area (but our room was high enough, so no disturbance). Proximity of a metro line. Very efficient check-in and -out. Attentive and efficient staff. Confortable room, even if storage for clothes is a bit limited. Very good buffet for breakfast and dinner. What is absolutely superb: the view from the window of the room (at least if the pollution allows it). What can be improved: to have some possibilities of day trips outside of Shanghai. Not really cheap, but price is justified by the quality.

Dear TripAdvisor user Didier D, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for taking the time to pen down your experience of your recent stay in our hotel. We are really happy to read that you had a pleasant moment with us and that you felt our rooms were comfortable and much appreciated the view they provide. We are also very pleased to read that the hotel’s food and services were at par with your expectations. Thank you very much again for giving us the opportunity to host you in our hotel and we hope we will welcome you back in a near future. With kind regards, Quentin Omnes Senior Guest Relation Manager Email: h3019-fo4@accor.com

Примечание: Tripadvisor 4.0/5

johnmI1381VX Деловые путешественники - 03.11.2017 Реальные отзывы TripAdvisor

I always enjoy my stay at this hotel in Shanghai. It is ideally located for he business I do and the staff conditions and amenities are suited to my needs. I particularly like the consierge who have always assisted when I have a need or two

Dear TripAdvisor user JohnmI1381VX, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for taking the time to share your feedback with us at the Novotel Shanghai Atlantis. It is a real pleasure for us to read that you always enjoy your stay in our hotel and that the services of our staffs and the amenities were at par your expectations. Your compliments have been received with gratitude from the concierge team and they would like to thank you for your support. We look forward to welcome you back to our hotel and thank you again for your nice review. With kind regards, Jovanie Calkee Guest Experience Manager Email: gem1@novotelatlantis.com

Примечание: Tripadvisor 2.0/5

kijchaic2017 Couples - 01.11.2017 Реальные отзывы TripAdvisor

I and my wife spent 3 nights at Novotel Shanghai Atlantis at superior room executive floor. Receptions are great warm welcome. I was offered Nespresso and soft--drink. This help a lot after a long transfer from Beijing. They also give me a travel map and explain attraction spot, what a great service here. It is all the good thing here. After I got key room on 31 floor, I realized that my room is not on executive floor and the worst is. it is the lowest guest floor. I'm not sure it is superior room or standard room but it make me feel so bad with this hotel. Even the benefit letter for executive room is not given to me. I know nothing about benefit here. Room is clean. Even hotel mention that room is fully renovated but I think it could be better than this. I had breakfast at premiere lounge for all 3 days. Food variety and quality is better than Novotel Beijing. Service is confused. I went for happy hour at premiere lounge on last day. There are many kinds of alcoholic drink and hot dish. The bad thing is there is no refreshment during afternoon, no dessert, no soft drink and no snack here. Location is okay for me about 5 minutes walk from subway. The walk path is under construction but nothing to worry about that. There is big supermarket and some local restaurants near hotel. I will not recommend to this hotel to my friends.

Dear TripAdvisor user kijchaic2017, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for sharing your comment regarding your recent stay in the Novotel Shanghai Atlantis. We are delighted to read that our service at front desk was up to your expectation and that our staff welcomed you warmly and explained to you the different sightseeing places in Shanghai. However, we would like to take this opportunity to sincerely apologize for the regrettable experience you had with the room. Unfortunately, our hotel was fully booked during that week and as you requested a room with the TV Tower view, the room on the 31st floor was the only one available. On our Executive floors, only river view rooms were available. We would also like to apologize that the Executive benefits were not made aware to you. Actually, in our Premier Lounge, for the Happy hour, you will be able to enjoy free alcoholic and non alcoholic drinks and snacks and during the day, you can only enjoy tea and coffee. Once again, we are really sorry for the inconvenience caused during your stay and we hope you will give us the opportunity to better serve next time you are in Shanghai. With kind regards, Jovanie Calkee Guest Experience Manager Email: gem1@novotelatlantis.com

Примечание: Tripadvisor 1.0/5

andr_l704 Деловые путешественники - 30.10.2017 Реальные отзывы TripAdvisor

I'm coming to this hotel on a regular basis and I have been very disappointed about my stay. As a premium member of the Accord Group, I was staying for 3 nights on the 46th floor in the room 4619. Overnight the rooms was spelling very badly something putrid from the bathroom(sewers ?) . This was very unpleasant . After the second night I have been complaining . Even though I was offered to change the room (I refused as I was leaving at 3 am on the next day and I did not want to pack and unpack again), I have been surprised to hear : "we know the problem, this is something usual on the 46th floor" . So in that case, why do you rent the rooms ? Why do you put your premium guest in such a condition ? Unless a real compensation from the hotel, I will never be back. My next travel is in 4 weeks from now .